Welcome
Booked or walk-in. Optom or Retail. ID, essentials, consent — then till or retail desk.
Opticora
Clinic software that follows the customer journey
One PMS for optical retail groups — individual login, Patient vs Medical Record, till walkthrough, and desks that only show what each role may see.
The problem
Shared store logins and local PHI no longer clear modern compliance.
Groups need attribution per person, a hard split between Patient Record and Medical Record, and a regional system of record — without slowing Meet & Greet, sight test, or till.
- Shared SYN/REC-style accounts hide who opened clinical data.
- Sales workflows must not see Medical Record content.
- Marketing and multi-store handoffs need consent gates at send time.
Product
One floor. Every desk. One journey.
Colleagues walk the store day step by step — only the tools for that step open. Clinical and retail paths branch at welcome.
Clinical
Pre-test, Quality Standard, Rx, three-way handover. Clinical notes stay exam-room.
Till
Walk lines aloud, accept, cash or card, take payment, good-day close, day’s till cross.
Register
Patient vs Medical layers, greyed by Entra role. Sales never opens Medical Record.
Customer journey
Built around how optical retail actually works.
Booking → Meet & Greet → Arrival → Pre-test → Sight test → 3WHO → Dispense → Purchase → Collection → Aftercare — with privacy gates where they belong.
- BookingIndividual Entra login · register by permission
- Meet & GreetPatient vs Medical · consent on the record
- ArrivalAllergies & boundaries · cross-store retract
- Pre-testRole-gated Medical Record · safe-care flags
- Sight testAppend-only commentary · audited changes
- 3WHO → DispenseClinical stays exam-room · dispenser on floor
- Purchase → CollectionTill cross · aftercare respects blocks
Visit paths
Care when they need it. Product when they don’t.
Optom / clinical
Welcome → exam fee → pretest → sight test → handover → frames & lenses → collection.
Retail only
Welcome → retail desk → basket → till → day cross. No blank clinical chart.
Privacy
Patient Record and Medical Record — separate by design.
Confusing the two creates compliance risk and unsafe coordination. Opticora keeps them layered and role-gated in every market.
Patient Record
- Identity, contact, visit consent
- Allergies & medical boundaries
- Payments, retail, orders
- Append-only commentary
- Cross-store retract + signature
Medical Record
- Pre-test & vitals
- Quality Standard
- Prescriptions
- Clinical journal & imaging
- Clinical roles only
Platform
Azure-native. Regional SoR. Marketing never sees Medical Record.
Static Web Apps · Entra · API Management · Functions · Cosmos (Patient / Medical) · Service Bus · Key Vault · Private Link. Nightly sales packs are aggregates only.
opticora.io
Clinic app
opticora.eu
This site
opticora.net
API
Online booking · opticora.eu
Book a sight test. Consent travels with you.
Public booking on opticora.eu writes into the same Patient Record the store uses on opticora.io — including what you allow and what you block under GDPR and Nordic patient-data rules.
Next step
See it on a store day.
Walk the journey, switch roles, run retail to till, review privacy blocks — in one guided session. Or open the live clinic mock on opticora.io now.